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Global Business Services - A well-executed global business services strategy is distinctly different from the narrower focuses of shared services and outsourcing strategies. It identifies corporate objectives and encourages internal functions to collaborate with each other and third-party service providers to create breakthrough, strategic operational capabilities that drive business outcomes that can result in real marketplace differentiation and competitive advantage.

The global business services model is multifunctional, fully integrated, end-to-end process oriented and can transform businesses. Typically, this is achieved through the creation of a unified global business services unit capable of managing end-to-end processes.