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MITI's Portal

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Complaints &
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   About MITI

Client's Charter Performance



Client's Charter


1. To process online applications for: View

a. Iron & Steel Approved Permits (AP):

  1. Import AP : 5 working days;
  2. Import AP via ePermit : 2 working days; and
  3. Export AP : 2 working days.

b. AP for Other Products:

  1. Import : 5 working days;
  2. Export : 3 working days; and
  3. Personal Vehicle : 14 working days.

2. To process online applications for certificate of origin within 24 working hours upon receiving complete documentation. View

3. To process applications for Bumiputera Special Shares within 21 working days from the approval date for shares listing by Securities Commission Malaysia. View

4. To resolve complaints about MITI within 15 working days from the date the complaint is received. View

5. To achieve at least 85 percent for External customer satisfaction of MITI services View

6. 95 % payment of bills to be done within 7 working days. View

7. Tender and Quotation results to be published in MITI's Portal within 2 working days after the date of supplier confirmation based on the Letter Of Acceptance. View

Note : The Client's Charter Achievement will be updated quarterly. Next update will be done by 31 July 2019.

Last Updated 2019-07-15 12:57:04 by Azuna Hasbullah atau Abd Rahman

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