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MITI's Portal





   About MITI

Client's Charter Performance



Client's Charter


1. To process online applications for: Click to view performance

a. Iron & Steel Approved Permits (AP):

  1. Import AP : 5 working days;
  2. Import AP via ePermit : 2 working days; and
  3. Export AP : 2 working days.

b. AP for Other Products:

  1. Import : 5 working days;
  2. Export : 3 working days; and
  3. Personal Vehicle : 14 working days.

2. To process online applications for certificate of origin within 24 working hours (equivalent to 3 working days) upon receiving complete documentation. Click to view performance

3. To process applications for Bumiputera Special Shares within 21 working days from the approval date for shares listing by Securities Commission Malaysia. Click to view performance

4. To resolve complaints about MITI within 15 working days from the date the complaint is received. Click to view performance

5. To achieve at least 85 percent for External customer satisfaction of MITI services Click to view performance

6. 95 % payment of bills to be done within 7 working days. Click to view performance

7. Tender and Quotation results to be published in MITI's Portal within 2 working days after the date of supplier confirmation based on the Letter Of Acceptance. Click to view performance

Last Updated 2021-07-13 15:17:14 by Azuna Hasbullah atau Abd Rahman

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