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EN BM	\|	INTRANET

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OFFICIAL PORTAL OF THE

MINISTRY OF INVESTMENT, TRADE AND INDUSTRY

Client's Charter Performance


	Client's Charter	Performance

1.	To process online applications for:	Click to view performance
	a. Iron & Steel Approved Permits (AP): Import AP : 5 working days; Import AP via ePermit : 2 working days; and Export AP : 2 working days. b. AP for Other Products: Import : 5 working days; Export : 3 working days; and Personal Vehicle : 14 working days.

2.	To process online applications for certificate of origin within 24 working hours (equivalent to 3 working days) upon receiving complete documentation.	Click to view performance

3.	To process applications for Bumiputera Special Shares within 21 working days from the approval date for shares listing by Securities Commission Malaysia.	Click to view performance

4.	To resolve complaints about MITI within 15 working days from the date the complaint is received.	Click to view performance

5.	To achieve at least 85 percent for External customer satisfaction of MITI services	Click to view performance

6.	95 % payment of bills to be done within 7 working days.	Click to view performance

7.	Tender and Quotation results to be published in MITI's Portal within 2 working days after the date of supplier confirmation based on the Letter Of Acceptance.	Click to view performance

Last Updated 2023-10-13 12:26:28 by Azuna Hasbullah atau Abd Rahman

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CONTACT US

Ministry of Investment, Trade and Industry
Menara MITI, No.7,
Jalan Sultan Haji Ahmad Shah,
50480 Kuala Lumpur, Malaysia.
Tel: 603-8000 8000 | Fax: 03-6026 4693
Email: webmiti[@]miti.gov.my

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