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EN BM	\|	INTRANET

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OFFICIAL PORTAL OF THE

MINISTRY OF INVESTMENT, TRADE AND INDUSTRY

Client's Charter Performance


	Client's Charter	Performance

1.	To process online applications for:	Click to view performance
	a. Iron and Steel: Import AP application: 5 working days ePermit Import AP application: 2 working days Export AP application: 3 working days b. Other Products: Import Permit: 5 working days Export Permit: 3 working days Private Vehicle Import Permit: 14 working days

2.	To process Preferential Certificate of Origin (PCO) applications within three (3) working days upon receiving complete documentation.	Click to view performance

3.	To process Cost Analysis (CA) applications within five (5) working days upon receiving complete documentation.	Click to view performance

4.	To process registration applications as an MITI investor through the SPSKB 2.0 System within five (5) working days from the date of application received.	Click to view performance

5.	To ensure the initial responses to every customer complaint are provided within three (3) working days from the date of complaint received.	Click to view performance

6.	To ensure external customer satisfaction with MITI services reaches a minimum of 85 percent.	Click to view performance

7.	Settle bills by 95% within seven (7) working days upon receiving complete documentation.	Click to view performance

Last Updated 2025-10-27 10:06:12 by Mohd Sharrel Fahmi Baharum

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Ministry of Investment, Trade and Industry
Menara MITI, No.7,
Jalan Sultan Haji Ahmad Shah,
50480 Kuala Lumpur, Malaysia.
Tel: 603-8000 8000 | Fax: 03-6026 4693
Email: webmiti[@]miti.gov.my

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